Train The Trainer

Training in a Virtual World

A virtual classroom, or online training as it is commonly known, provides an experience as close to traditional face to face classroom events as possible.  We are used to virtual shops when we buy online, we read books from virtual libraries and watch movies in virtual cinema environments and therefore you can certainly learn a new skill in a virtual classroom.

Some years back we started to recommend online training for certain types of courses.  The cost and time savings for the organisation as well as a greater reach across locations were among the many reasons for our proposals.  In the last couple of years with the pandemic, more and more courses are online and the technology has improved greatly enabling more features such as polls and breakout rooms to replicate face to face situations.  We even see virtual audiences on the TV these days where it would be imprudent to have such a gathering of people in an enclosed situation.

Virtual Instructor Led Training (VILT)

The virtual classroom is not a webinar where communication is generally one-way with possibly a live question and answer session afterwards.  Nor is it a pre-recorded video with voice over, or e-learning simulation that is self-paced.  It is a true classroom experience with all the options for syndicate sessions, quizzes, use of the whiteboard etc.


Online training brings many benefits to us as learning professionals and to our organisations as well as to our learners.

The two main benefits that seem to drive the adoption of virtual classrooms are reduced travel and overall training costs, but the benefits extend beyond geographical locations and financial issues.  In the current climate of Covid restrictions, working from home has become far more popular, although enforced at the beginning we have adapted and taken it in our stride.  There was once a time when the suggestion of an online course was not so popular because we missed the training courses where we all got together in an off-site location.  These did give more opportunity for fun and social interaction, but the costs to the organisation were far greater.

  • Reduced time out of the office or availability of taking part from home
  • Quicker response rate to training needs
  • Accessibility to training for a global audience
  • Improved training quality
  • Supported learning for remote workers
  • Reduced carbon footprint

Virtual learning can incorporate interactive media (from videos to quizzes and tests) that offer instant feedback and reinforcement regarding the learner’s understanding of the material.  The trainer(s) acts as a facilitator and observer for these sessions.  You can easily assess and evaluate the learning and comprehension with fun quizzes throughout the course.

While a virtual classroom session may be shorter than an equivalent ILT (Instructor Led Training) session, overall training time may be equal when you include “before” and “after” activities, eg pre-assignment quiz and post course follow up questionnaire. Choose virtual training for its value in closing a performance gap, not purely to save time.

The additional bonus is that most virtual learning tools now provide the ability to record the session, the poll and quiz results and then you are able to distribute them to the participants as a reminder without them having to make copious notes during the course.

Tips, Tricks and Best Practices

Here are a few hints and tips that we covered in our courses.  We have included tips on Preparation, Facilitation and Communication, Content and Questions.


Prepare polls, quizzes or information that people joining early can watch or complete as well as throughout the course.  You can also use this opportunity to check that sound, volume, visuals and webcam are working correctly.  Remember to log in early so that you are there before the early birds – there will always be one!

Set rules regarding communication – for example get agreement from the group that they will allow someone to speak and not interrupt and that they will engage and will participate themselves.

Facilitation and Communication

Involve your participants every 3-5 minutes.  Use variety.  Some participants prefer to chat or use a whiteboard to communicate.  Leave these options open and encourage their use.  When you do get feedback via chat or whiteboard, acknowledge it just as if it were stated aloud.

If you have been talking for 5 minutes, then you have been talking too much.  Involve your participants more and get them to give more input and thoughts.


An online facilitator needs to simultaneously present, engage learners and use the technology platformYou can’t do everything yourself and therefore you need help managing the classroom.  It’s not uncommon for an online facilitator to team up with a silent partner (often called the moderator) whose main role is to help manage participations in the virtual classroom such as the chat, or presenting the poll at the appropriate time.

Design your activities to be interactive and engage the participants.   You do this in the classroom, but you need to adapt a little for the online environment.  Remember to think about what they will see and hear and how you want them to interact.


Keep count of who asks questions during the course.  Create a checklist for yourself and remember to use it to track their interactivity.  You can then ensure that you get participation from all of your audience.

Ask more questions than you normally would in a face to face classroom environment.  Keep them engaged and use the 5 Ws (Who, What, Where, When and Why and don’t forget How).

For more information please review our video Questioning Techniques on the Resources page.


For more information on Virtual Classrooms,
please see our blog “Moving Your Training Online” and “How to Deliver Training Online

This is our last blog, we hope you have enjoyed reading them and will continue to do so whilst the website is still up and running.  Our early retirement has come at a good time and we are looking forward to a less hectic lifestyle, but wish you all the best for your life.


29 Nov 2021


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