Change Management

Effective Communication

The art of communication is to be heard and to be clearly understood but do we really do this in our everyday lives? In many of the projects I have worked in, I hear it time and time again that people have sent an Email or I told him or her, so why didn’t they read it and understand it or just do it.  Unfortunately, it’s more complicated than that.

Communication is often taken for granted. We assume as soon as words have left us that we have done our part.  However, as effective communicators we need to ensure it is understood, so how do we define communication and ensure our messages are understood?

Each of us is unique – we think and process thoughts in different ways.  Having been a trainer for many years, I was always amazed how, in delivering the same course to different people, using the same content, same words for each participant in the rooms, questions differed immensely, training sessions differed from one day to another.  I remember thinking to myself at that time ‘why did he interpret that in this way; where is she going with this question?  Where did that come from?’ As a trainer it enabled me to reflect on my delivery and the words I used making sure the message was strong and the need for subsequent actions clear to each and every one, by using language to its best effect meeting every person’s uniqueness.  The last thing I wanted was to miscommunicate and at worst send out messages which we processed in different ways potentially resulting in different actions and in some cases the wrong actions with the wrong intent.

In our course, we explore communication styles and preferences, the advantages and disadvantages, methods used and how to ensure messages are received as intended.

Of course, we always come across those people who simply refuse to listen.  How do we cope with those people?  Barriers get in the way of communication and therefore the necessary actions are not executed.  We all have needs, priorities, dreams and problems, and therefore sometimes we simply don’t want to listen.  However, there are ways we can try to make people understand – it may not always work but there are methods we can use.

Body language, the tone we use, the gestures we make, our eye movements all affect our communication with others.  We can all use our bodies to our advantage, to improve communication and thereby authentically improving relationships with everyone around us both personally and professionally.

We have published a number of blogs where communication is covered in one way or the other.  Here are just some of them.

Communication and Listening Exercises

Definition of Coaching

Presenting More Visually

The Importance of Feedback

Why and How to Facilitate

Presentation Skills and Tips

Improving your Presentation Skills

Our course also covers lots of tips and tricks at each stage of the communication process that we can use to our advantage to become effective communicators so why not join us.  As Trainers and Change Managers, effective communication skills are critical.

If you are interested in attending our course on Effective Communication, please feel free to contact us at  Let’s start communicating.

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