Change Management – Advanced

This follows the Change Management Introduction Course. It covers more detail in change management methodologies and theories.

Business change is complex because of relationships between the business environment, the organisation, its people and supporting technologies. Any change in one of these aspects will have a knock-on effect on the others. Yet many businesses underestimate the implications of change and do not utilise the right people or mechanisms to help them achieve their desired outcomes. We give you the theory, the tools and the techniques to ensure your management of change is successful.

Aim

To provide guidance on change management theories, models, tools and techniques to manage change in organisations.

Objectives

By the end of this course, through successful completion of exercises and with reference to notes, you will be able to:

Module 1 – Introduction

• Describe course content, structure and timings
• List online interactivity techniques

Module 2 – Stakeholder Management

• Describe stakeholders and a stakeholder analysis
• List steps to conducting a stakeholder analysis and list details of content
• List ways to engage stakeholders

Module 3 – Communication

• Define communication
• List communication recommendations
• List methods for communication
• List contents of a communication plan
• List communication activities in projects

Module 4 – Individual Change

• List types of change with examples
• Describe each step in the Kubler-Ross Change Curve
• Describe coaching
• List the 4 steps in the GROW model
• List reasons why feedback is important
• List reasons for resistance to change

Module 5 – Training as Part of Change

• List reasons for training
• Describe the purpose of a training needs analysis and list details of content
• List adult learning principles
• Describe ADDIE

Module 6 – Team Change

• List differences between Groups and Teams
• Describe each phase in Tuckman’s Team Effectiveness Model
• Describe the role of the leader in each of these phases
• List reasons for facilitation

Module 7 – Organisational Change

• Describe a change impact analysis and its content
• List the steps in a Change Impact Action Plan
• Describe the contents of a Business Readiness document
• Describe each phase of ADKAR

Module 8 – Leading Change

• Describe the differences between leaders and managers
• List skills of a leader and how these skills are applied to Change Management
• List the steps in Kotter’s Eight-Step Model

Module 9 – Change Management Planning

• List reasons for project and change management failures
• Describe how to measure change
• List potential risks and success factors
• List change management budget considerations
• List contents of a change and training strategy and a change management plan

Who Should Attend

Those responsible for change in organisations. Suggested audiences are Subject Matter Experts, Trainers, Training Managers, Change Managers and Project Managers.

Duration

2 Days

Price (excluding VAT)

£850 per participant, maximum 6 participants

Delivery Method

Online