18 Mar
Change and training are an essential part of a project to implement a new system, be it an application or procedural way of working. Many organisations do not value the…
04 Mar
Super User Networks are becoming more and more critical to businesses for operational efficiency but what are they and why do we need them? In any organisation subject matter expects…
01 Feb
The art of communication is to be heard and to be clearly understood but do we really do this in our everyday lives? In many of the projects I have…
05 Jan
Preparing, being a good listener and staying up to date with company structures and changes are just some of the best ways to build professional relationships. When you are dealing…
26 Nov
The great benefit of coaching is that you are very likely to see quick, positive results as an outcome. This is because coaching is participative and people tend to learn…
11 Nov
Templates Templates are extremely useful for consistency and as a starting point to get you focused on what needs to be done and how. Templates such as those used by…
28 Oct
Time Management is an important aspect of project management. Time is a commodity that we always need more of, but there is never enough of it. If you are responsible…
26 Aug
Change management is a term that is often spoken about. Sometimes it’s a scapegoat for failure: “That initiative failed because we didn’t focus enough on change management.” And it’s often…
29 Jul
Good teamwork doesn’t just happen. Conscious effort is needed to help groups of individuals work together as a team. Teams can experience difficulties working together at times, but this is…
02 Jul
Most people in the workplace suffer from a lack of performance feedback and as a result questions remain unanswered. Am I achieving my goals? Am I contributing to the team?…
25 May
It’s understandable that you might think mentoring and coaching are similar or even the same, but they are not and each plays an important role in the development of people…
23 Apr
The Role of a Facilitator So you’ve been asked to facilitate a meeting. What does that mean exactly? Do you just ensure everyone’s introduced, and maybe kick off with a…
05 Mar
If your company is considering a major change project, anything from a software implementation to a merger/acquisition, this may help you as it focuses on the benefits of Change Management…
09 Jan
Your change programme needs people to make change work – to take action, to overcome the hurdles, challenges and barriers and to play a key part in successfully delivering projects. …
04 Dec
Presenting is tough even for the most confident amongst us. For those not born with natural eloquence, speaking in front of your peers or even in public can be remarkably…
15 Oct
Super users are heroes and heroines in the world of ERP implementations. There are many reasons why ‒ they are the backbone of the support that organisations provide to end…
10 Aug
Seventy-five percent of all change management programmes fail because of their lack of employee and management support. To ensure the health of an organisation, change processes must be embraced on…
22 Jun
Stakeholder Analysis A stakeholder analysis is the gathering and subsequent analysis of data to determine whose interests should be taken into account when developing and or implementing a policy, programme,…
15 May
What is Training Needs Analysis (TNA)? A trainer helps to create an ongoing learning environment in the organisation, a learning organisation that continuously looks to improve performance. A Training Needs Analysis (TNA)…