29 Mar
Over recent weeks we have been discussing Coaching and Mentoring skills which enable the development of people, Communication skills which help us to effectively connect with people and in this…
16 Mar
Our previous blog entitled Effective Communication was published earlier this month. Now we are providing some more details of activities that can promote more effective communication using various methods and…
01 Mar
When I realised I needed to write about ‘Effective Communication’ in this week’s blog, it occurred to me that I was currently going through a period in my personal sporting…
15 Feb
Motivation is something that drives us to get up and do something. What motivates you? “Motivation consists of the amount of effort a person is willing to exert in pursuit…
02 Feb
A few weeks ago, I tried to explain the difference between Coaching and Mentoring. Consequently, as there are subtle differences, there may also be differences in the questions we ask…
18 Jan
Feedback is the term used in the following situations: information about reactions to a product, a person’s performance of a task which is used as a basis for improvement the…
05 Jan
Coaching and mentoring are learning techniques which help people to take charge of their own development, to release their potential and to achieve results which they value and need. There…
08 Dec
What is the ARCS Model, what does ARCS stand for, and who developed it? To be correct it is the ARCS Model of Motivation. The ARCS Model is an instructional…
25 Nov
In our last blog on the 4 stages of Competency, Ruth explained the viewpoint of the learner at each stage and the actions the trainer takes to enable the learner…
10 Nov
There are 4 stages of competence that we go through when we are learning. They can be obvious to us or hidden. In psychology the 4 stages of competence relate…
27 Oct
We know it’s not fashionable to talk about ‘problems’ or ‘challenges’, but if L&D is really going to succeed at effective and intelligent learning measurement then we need to get…
15 Oct
Information needs to be organised so that it helps learners understand easily and retain it and apply it correctly for a long time. It should be delivered to the right…
29 Sep
Alicja Kulp and Ruth Hatfield have worked in many IT projects across Europe and Australasia implementing learning solutions for customers who were embarking on a road of change in their…
15 Sep
Introduction Using an Ice Breaker or Energiser or Warm up is a useful tool in the trainer’s toolkit and goes a long way to making learning fun. Ice breakers can…
01 Sep
Having been responsible for the implementation of learning programmes mainly through IT Projects for a variety of companies over the last 20 years, it has amazed me why companies do…
12 Aug
E-Learning design is similar to any face to face course design at the outset. Where it starts to differ is that when the E-Learning course content is developed, you have…
27 Jul
The ADDIE model is a systematic instructional design model consisting of five phases: (1) Analysis, (2) Design, (3) Development, (4) Implementation, and (5) Evaluation. Each step has an outcome that…
14 Jul
What is a Learning Objective? A Learning Objective is a statement that defines what the participant is expected to learn from the training course, or a session within the course,…
30 Jun
Why is Change Management so difficult to manage? With today’s changing world especially in the use of technology, we need to get slicker at managing change often imposed on our…
17 Jun
There is always a need for training documentation, be it a How-To or Quick Reference Guide or a full User Guide/Manual. It may be for the end users or for…
04 Jun
In our previous blog, we discussed the return on investment from the people aspect – efficiency, motivation, satisfaction, productivity, income generation, behavioural and cultural change, shared experiences and performance. Regardless…
12 May
In this blog we look at the Return On Investment (ROI) in Change Management and Training from the people angle not the monetary aspect. The financial benefits of training are…
29 Apr
As an Organisational Change Manager it is your responsibility to manage a change, for example business or IT (Information Technology) related. The change is part of the business vision maximising…
14 Apr
Introduction Training Skills For Better Performance is one of the courses we offer. Many of you will know this as Train The Trainer (TTT), but as a Trainer, would you…
01 Apr
Although today is April Fools’ Day it is no joke that we now enjoy flexible working and many employers recognise the benefits and returns of allowing flexible working, entrusting employees…
18 Mar
Change and training are an essential part of a project to implement a new system, be it an application or procedural way of working. Many organisations do not value the…
04 Mar
Super User Networks are becoming more and more critical to businesses for operational efficiency but what are they and why do we need them? In any organisation subject matter expects…
16 Feb
The phrase ‘presentation skills’ means different things to different people depending on their role. In the context of our role, it relates to the presentation of information in a skilful…
01 Feb
The art of communication is to be heard and to be clearly understood but do we really do this in our everyday lives? In many of the projects I have…
16 Jan
As a trainer employed by a company, I have delivered courses in-house at training centres, and also as a freelancer I have delivered training courses at the client’s venue or…