Introduction An Icebreaker or Energiser or Warm up is a useful tool in the trainer’s toolkit.  Icebreakers can make you a better trainer because they help your adult participants get…

Listening and talking are both part of verbal communication.  In addition to verbal communication, do not forget the non-verbal communication signals. Statistics How much time do you think you spend…

Super users are heroes and heroines in the world of ERP (Enterprise Resource Planning) implementations. There are many reasons why ‒ they are the backbone of the support that organisations…

The Rise of Online Training Who’d have thought that doing training online would become such a widespread activity?  We did for a start!  However, we did not foresee that online…

A stakeholder analysis is the gathering and subsequent analysis of data to determine whose interests should be taken into account when developing and/or implementing a policy, programme, or project. Project…

What is a Training Curriculum? A Training Curriculum is a set of course topics to be delivered during a training session to provide knowledge and skills for a specific audience…

In our last blog, Ruth discussed communication plans critical for stakeholder engagement and successful implementations of change. Although many of us working in IT projects are unaware, the plans we…

What is facilitation?  Definitions include that it is the process of making something possible or easier, to help cause (something): to help (something) run more smoothly and effectively. According to…

Stakeholder engagement is the practice of interacting with, and influencing project stakeholders to the overall benefit of the project and its sponsors. The successful completion of a project usually depends…

Our previous blog entitled Effective Communication was published earlier this month.  Now we are providing some more details of activities that can promote more effective communication using various methods and…

Over recent weeks we have been discussing Coaching and Mentoring skills which enable the development of people, Communication skills which help us to effectively connect with people and in this…

Motivation is something that drives us to get up and do something.  What motivates you? “Motivation consists of the amount of effort a person is willing to exert in pursuit…

Feedback is the term used in the following situations: information about reactions to a product, a person’s performance of a task which is used as a basis for improvement the…

What is the ARCS Model, what does ARCS stand for, and who developed it?  To be correct it is the ARCS Model of Motivation.  The ARCS Model is an instructional…

Achieving successful change is one of the biggest problems that modern organisations face. There is just so much change taking place in organisations – a strategic vision with numerous initiatives…

Virtual adjective: virtual GENERAL almost or nearly as described, but not completely or according to strict definition.  “the virtual absence of border controls” Similar: effective, in effect, near, near enough, essential,…

A change management communication plan is based on an understanding of the organisation, stakeholders and change impacts. The goal is to support the business objective by helping stakeholders understand the…

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