01 Mar
When I realised I needed to write about ‘Effective Communication’ in this week’s blog, it occurred to me that I was currently going through a period in my personal sporting…
02 Feb
A few weeks ago, I tried to explain the difference between Coaching and Mentoring. Consequently, as there are subtle differences, there may also be differences in the questions we ask…
05 Jan
Coaching and mentoring are learning techniques which help people to take charge of their own development, to release their potential and to achieve results which they value and need. There…
25 Nov
In our last blog on the 4 stages of Competency, Ruth explained the viewpoint of the learner at each stage and the actions the trainer takes to enable the learner…
27 Oct
We know it’s not fashionable to talk about ‘problems’ or ‘challenges’, but if L&D is really going to succeed at effective and intelligent learning measurement then we need to get…
29 Sep
Alicja Kulp and Ruth Hatfield have worked in many IT projects across Europe and Australasia implementing learning solutions for customers who were embarking on a road of change in their…
01 Sep
Having been responsible for the implementation of learning programmes mainly through IT Projects for a variety of companies over the last 20 years, it has amazed me why companies do…
27 Jul
The ADDIE model is a systematic instructional design model consisting of five phases: (1) Analysis, (2) Design, (3) Development, (4) Implementation, and (5) Evaluation. Each step has an outcome that…
30 Jun
Why is Change Management so difficult to manage? With today’s changing world especially in the use of technology, we need to get slicker at managing change often imposed on our…
04 Jun
In our previous blog, we discussed the return on investment from the people aspect – efficiency, motivation, satisfaction, productivity, income generation, behavioural and cultural change, shared experiences and performance. Regardless…
29 Apr
As an Organisational Change Manager it is your responsibility to manage a change, for example business or IT (Information Technology) related. The change is part of the business vision maximising…
01 Apr
Although today is April Fools’ Day it is no joke that we now enjoy flexible working and many employers recognise the benefits and returns of allowing flexible working, entrusting employees…
04 Mar
Super User Networks are becoming more and more critical to businesses for operational efficiency but what are they and why do we need them? In any organisation subject matter expects…
01 Feb
The art of communication is to be heard and to be clearly understood but do we really do this in our everyday lives? In many of the projects I have…
05 Jan
Preparing, being a good listener and staying up to date with company structures and changes are just some of the best ways to build professional relationships. When you are dealing…
26 Nov
The great benefit of coaching is that you are very likely to see quick, positive results as an outcome. This is because coaching is participative and people tend to learn…
11 Nov
Templates Templates are extremely useful for consistency and as a starting point to get you focused on what needs to be done and how. Templates such as those used by…
28 Oct
Time Management is an important aspect of project management. Time is a commodity that we always need more of, but there is never enough of it. If you are responsible…
30 Sep
If you are responsible for teaching adults, here are some best practices to create meaningful and enjoyable online learning events. Simply delivering a traditional course via the internet is not…
26 Aug
Change management is a term that is often spoken about. Sometimes it’s a scapegoat for failure: “That initiative failed because we didn’t focus enough on change management.” And it’s often…
29 Jul
Good teamwork doesn’t just happen. Conscious effort is needed to help groups of individuals work together as a team. Teams can experience difficulties working together at times, but this is…
02 Jul
Most people in the workplace suffer from a lack of performance feedback and as a result questions remain unanswered. Am I achieving my goals? Am I contributing to the team?…
15 Jun
The goal of the virtual classroom, or online training as it is commonly known, is to provide an experience as close to traditional face to face classroom events as possible. …
25 May
It’s understandable that you might think mentoring and coaching are similar or even the same, but they are not and each plays an important role in the development of people…
13 May
Introduction An Icebreaker or Energiser or Warm up is a useful tool in the trainer’s toolkit. Icebreakers can make you a better trainer because they help your adult participants get…
23 Apr
The Role of a Facilitator So you’ve been asked to facilitate a meeting. What does that mean exactly? Do you just ensure everyone’s introduced, and maybe kick off with a…
10 Apr
What makes a good presenter and what are good presentation skills? What do they do (or not do) that makes us think they are effective to make us want to…
26 Mar
Listening and talking are both part of verbal communication. In addition to verbal communication, do not forget the non-verbal communication signals. These are all critical to effective training delivery. Statistics…
05 Mar
If your company is considering a major change project, anything from a software implementation to a merger/acquisition, this may help you as it focuses on the benefits of Change Management…
18 Feb
Trainer Toolkit – Lesson Plans A lesson plan is an often overlooked tool in the course documentation that a trainer has. There are many tools a trainer can use to…