29 Apr
As an Organisational Change Manager it is your responsibility to manage a change, for example business or IT (Information Technology) related. The change is part of the business vision maximising…
01 Apr
Although today is April Fools’ Day it is no joke that we now enjoy flexible working and many employers recognise the benefits and returns of allowing flexible working, entrusting employees…
04 Mar
Super User Networks are becoming more and more critical to businesses for operational efficiency but what are they and why do we need them? In any organisation subject matter expects…
01 Feb
The art of communication is to be heard and to be clearly understood but do we really do this in our everyday lives? In many of the projects I have…
05 Jan
Preparing, being a good listener and staying up to date with company structures and changes are just some of the best ways to build professional relationships. When you are dealing…
26 Nov
The great benefit of coaching is that you are very likely to see quick, positive results as an outcome. This is because coaching is participative and people tend to learn…
11 Nov
Templates Templates are extremely useful for consistency and as a starting point to get you focused on what needs to be done and how. Templates such as those used by…
28 Oct
Time Management is an important aspect of project management. Time is a commodity that we always need more of, but there is never enough of it. If you are responsible…
30 Sep
If you are responsible for teaching adults, here are some best practices to create meaningful and enjoyable online learning events. Simply delivering a traditional course via the internet is not…
26 Aug
Change management is a term that is often spoken about. Sometimes it’s a scapegoat for failure: “That initiative failed because we didn’t focus enough on change management.” And it’s often…
29 Jul
Good teamwork doesn’t just happen. Conscious effort is needed to help groups of individuals work together as a team. Teams can experience difficulties working together at times, but this is…
02 Jul
Most people in the workplace suffer from a lack of performance feedback and as a result questions remain unanswered. Am I achieving my goals? Am I contributing to the team?…
15 Jun
The goal of the virtual classroom, or online training as it is commonly known, is to provide an experience as close to traditional face to face classroom events as possible. …
25 May
It’s understandable that you might think mentoring and coaching are similar or even the same, but they are not and each plays an important role in the development of people…
13 May
Introduction An Icebreaker or Energiser or Warm up is a useful tool in the trainer’s toolkit. Icebreakers can make you a better trainer because they help your adult participants get…
23 Apr
The Role of a Facilitator So you’ve been asked to facilitate a meeting. What does that mean exactly? Do you just ensure everyone’s introduced, and maybe kick off with a…
10 Apr
What makes a good presenter and what are good presentation skills? What do they do (or not do) that makes us think they are effective to make us want to…
26 Mar
Listening and talking are both part of verbal communication. In addition to verbal communication, do not forget the non-verbal communication signals. These are all critical to effective training delivery. Statistics…
05 Mar
If your company is considering a major change project, anything from a software implementation to a merger/acquisition, this may help you as it focuses on the benefits of Change Management…
18 Feb
Trainer Toolkit – Lesson Plans A lesson plan is an often overlooked tool in the course documentation that a trainer has. There are many tools a trainer can use to…
05 Feb
In Part I, we looked at different ways of assessing the return on investment (ROI) in training and why we should be investing in our people and measuring its value…
24 Jan
It is said that people are our greatest asset, so shouldn’t we be investing in our people and measuring its value rather than just its expense? Measuring the success of…
09 Jan
Your change programme needs people to make change work – to take action, to overcome the hurdles, challenges and barriers and to play a key part in successfully delivering projects. …
18 Dec
Introduction Believe it or not, your sleep can impact your short and long-term career in more ways than you can imagine. Are your dreams more like nightmares? Work-life balance is easier…
04 Dec
Presenting is tough even for the most confident amongst us. For those not born with natural eloquence, speaking in front of your peers or even in public can be remarkably…
15 Oct
Super users are heroes and heroines in the world of ERP implementations. There are many reasons why ‒ they are the backbone of the support that organisations provide to end…
13 Nov
As professionals in training and education, it is essential that we understand the unique learning requirements of our adult learners to ensure that our training interventions are effective. The process…
02 Oct
Virtual Instructor Led Training Considerations Virtual Instructor Led Training or Online Training should be participant-centred and interactive with activities that promote engagement and involvement. It is not a presentation with lots…
27 Aug
For a professional training approach, careful and detailed planning prior, during and after the training events needs to take place. We’ve compiled a list of items for you to consider. …
10 Aug
Seventy-five percent of all change management programmes fail because of their lack of employee and management support. To ensure the health of an organisation, change processes must be embraced on…